Frequently Asked Questions
1. What products do you sell?
We specialize in Pots & Planters – including ceramic, terracotta, resin, and decorative planters – designed to bring style and charm to your home and garden.
2. Where do you ship?
Currently, we ship only within Germany. All orders include free shipping – no minimum spend required.
3. How long does delivery take?
- Orders are processed within 1–2 business days.
- Delivery within Germany usually takes 3–6 business days.
- You’ll receive a tracking number once your order has been shipped.
4. What payment methods do you accept?
We currently accept PayPal only. You can pay directly with your PayPal balance, or link your bank account or credit card to PayPal for secure checkout.
5. Can I return an item?
Yes! We have a 30-day return policy. Items must be unused, in their original packaging, and in the same condition you received them.
- To request a return, email us at support@breena.shop.
- Please note: customized planters, sale items, and gift cards are non-returnable.
6. What if my planter arrives damaged?
We take extra care in packaging, but if your planter arrives cracked or broken, contact us immediately with photos at support@breena.shop. We’ll arrange a replacement or refund at no extra cost.
7. Do you offer exchanges?
Yes. The fastest way is to return the item you don’t want, and once approved, place a new order for your preferred size, color, or style.
8. How do refunds work?
Once we receive and inspect your return, we’ll notify you if your refund is approved.
- Approved refunds are issued to your original payment method within 10 business days.
- If you don’t see the refund after 15 business days, contact us at support@breena.shop.
9. Do I need an account to order?
No, you can check out as a guest. But creating an account makes it easier to track orders and view your purchase history.
10. How can I contact you?
You can reach us anytime:
Breena Support – Available 24/7
- Email: support@breena.shop
- Phone: +49 15510 900370
- Address: Aldegreverstraße 1, 33102 Paderborn, Germany